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Returns and exchange policy

To enable us refund or exchange your purchase, the items must be in the exact condition you received them in. As the products we sell are personal care consumables, we cannot refund or exchange any returnable item if they have been opened, broken or unsealed from the original packaging it came with. 

Delivery cost, return postage or any gift wrap charges are non-refundable. You must retain your receipt of purchase, receipt of return issued to you by the delivery service, we cannot be held accountable for non-delivery of products you returned via a courier service. Please note that we can only refund back to the actual payment card or payment method that was used to purchase the product. You are responsible for paying for the cost of delivery of your returned goods as Beauty Emporium is not responsible for the postage of such items.



Refund Conditions

To be eligible for a refund or exchange, please read the criteria below for a successful exchange:


  • Products must be unopened, unused, unbroken and must be in re-sellable condition
  • All packaging seals and cellophane wrapping must be the same as at dispatch and manuals that came with the product must remain in packaging 
  • Gift sets should be returned exactly as delivered with all components as we  cannot refund or replace single elements of a gift/box set 
  • Manufacturer’s security seals for manufacturers with this feature should not be returned broken as this means that the product cannot be re-sold 
  • Items must be returned within seven (7) days from the date we confirm delivery has been made 
  • The return form accompanied with the delivery must be completed and returned with the items you are returning. Click here to download a new form if you lost it 
  • Free promotional items that arrived to you with your order must also be returned 
  • Any vouchers, rewards earned on the purchase of the order will be deducted back once the product has been returned



Non-Returnable/Exchangeable Products

Purchase of any product in this category are final and cannot be refunded or exchanged, this is because these products are personal care products and we strive to follow the industry standards on the handling of such goods for hygienic reasons. Products in these category includes all personal care items such as skincare, makeup etc.



Damaged Items

Beauty Emporium GC will never sell a damaged item to you, any item that arrives to you damaged might be explained for by transit. In the event that a product arrives to you damaged, we will refund or exchange such goods after quality check has been done and we can ascertain that the goods were actually damaged. Please note the following rules to ensure that your order arrived to you undamaged, as refunds/exchange of such goods cannot be approved by Beauty Emporium should these procedures not be followed.


  • Check items delivered to you on receipt to confirm that it is was not damaged in transit
  • Immediately notify the delivery personnel as soon as you notice any damage on the goods 
  • Please comply with  the courier company’s damaged goods policy, you may be asked to complete a form at the time of noting a damaged good
  • We will require evidience of the damaged goods, this may be in a photgraphic form or we may require the return of the damaged items
  • You must notify us by email as soon as the damaged item is noticed not more than 7 days after delivery



How to Return


Once you have decided to return your product, you must adopt the follwoing steps below to complete your return process and to ensure you recieve your refund/exchange.


  1. You must ensure that you have your order number handy if you wish to contact us for returns/exchange. You can contact us either by filling our contact form on our contact page or by phone call to 08099997354 or email us at quoting your order number, product id, and reason for return/exchange.
  2. Tell us your preferred method of refund/exchange. Your refund will be credited back to the method you used to pay at checkout, where a bank transfer was used, we will refund back to the bank account number used to make the transfer. Please quote such details when you contact us for a refund.
  3. Complete the return form (Click here ) to download a new form if you lost it and email to
  4. Choose your preffered return shipping carrier to send your returned items to us, please note that you must attach the return form to the returned package. 
  5. Upon receipt of your return/form we will evaluate the reason for your return and the state of the returned product.
  6. We will then email you via the email address you provided notifying you of the status of your return.
  7. Where your return is accepted, we will proceed to process your refund/exchange and where it is unacceptable we will notify you and send the items back to you. 

We strongly recommend that you retain your purchase recipet and return postage reciept from the courier company until you have recieved credit refund for your return. We regret that we cannot be held responsible for non-delivery of returned goods.



How we Refund

  • We will process your refund once we confirm that your refund claim is valid
  • We will only refund via the payment method that was used to pay for your order 
  • Your refund will be credited back between 8-21 days from the date we receive your return

For further information about our return policy and refunds please read our return/exchange policy or contact us on 08099997354 and we will be happy to assist you.

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